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Terms & Conditions

1. INTRODUCTION

These Terms and Conditions govern your use of printerum (PLAYOFF GO LTD, Fountain House, 4 South Parade, Leeds, England, LS1 5QX, info@printerum.com) and the services provided through it, including the purchase, download, and use of 3D models. We reserve the right to update or modify these terms at any time without prior notice. Your continued use of our website constitutes your acceptance of any changes to these terms.

2. Use of Our Services

By using our website, you agree to:

  • Create an Account: You may be required to create an account to access certain features or make a purchase.
  • Accurate Information: You agree to provide accurate, current, and complete information during registration and transactions.
  • Personal Use Only: Our models are for personal or non-commercial use unless otherwise specified. You may not sell, distribute, or share the models without permission.

3. Products and Downloads

  • Digital Models: All products on our website are digital 3D models for printing. After purchasing a model, you will be provided with a download link or access through your account.
  • File Formats: We offer models in popular formats such as STL, OBJ, and others compatible with 3D printing.
  • No Physical Products: Our models are digital files. No physical shipping of items is involved.

4. Payments

  • Accepted Payment Methods: We accept various forms of payment, including credit/debit cards. All transactions are processed through secure payment gateways.
  • Pricing: Prices for models are listed on the website and are subject to change without notice. Taxes or additional fees may apply depending on your location.

5. Refunds and Cancellations

As our products are digital downloads, they are not eligible for returns once purchased. However, we are committed to addressing any issues you may encounter. Returns or refunds may be considered in the following situations:

  • Corrupted File: If the downloaded file is corrupted or cannot be opened.
  • Incorrect File: If you received a file that does not match the description or the product purchased.
  • Technical Issues: If the file is incompatible with standard 3D printer software and cannot be corrected.

Steps to Request a Refund

  • Contact us: Reach out to our support team via support@printerum.com within 14 days of purchase.
  • Provide Details: Include your order number, a description of the issue, and screenshots or photos if applicable.
  • Resolution: Our team will review your request and aim to resolve the issue promptly.

Refunds are not available for purchases made in error or for cases where a customer changes their mind after completing the purchase

6. Intellectual Property

  • Copyright: All models and content on printerum, including logos, graphics, and written content, are the property of printerum and are protected by copyright laws.
  • License: By purchasing and downloading a model, you are granted a non-exclusive, non-transferable license to use it for personal or non-commercial purposes. Any unauthorized use, reproduction, or distribution of the models is strictly prohibited.

7. User Conduct

You agree to:

  • Respect Others: Do not upload, share, or engage in any activity that is offensive, abusive, or violates the rights of others.
  • Comply with Laws: You agree not to use the website for any unlawful purposes or activities.

8. Limitations of Liability

  • No Warranty: We provide our website and models “as is” without any warranties or guarantees, either expressed or implied.
  • Limitation of Liability: In no event shall printerum be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.

9. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

10. Third-Party Links

Our website may contain links to third-party websites for additional services or products. We are not responsible for the content, privacy practices, or terms of these external sites. Please review their policies before interacting with these sites.

11. Termination

We reserve the right to suspend or terminate your access to our website or services at our discretion if you violate any of these Terms and Conditions or engage in activities deemed harmful or disruptive.

12. Governing Law

These Terms and Conditions are governed by the laws of United Kingdom. Any disputes arising from the use of this website shall be resolved in the appropriate courts of United Kingdom.